Pod Capacity
Open tickets per active tech · OBOF excluded from score
Live Operations
Who's Out Today
Recent Activity
Live · ConnectWise
Distribution
Where the workload sits right now
Workload Ranking
Top technicians, CSMs, and clients by load
Pod Capacity Gauges
Tickets per active tech vs. healthy threshold
| Client | Pod | CSM | Tickets |
|---|
Books of Business
Each CSM's client portfolio, ticket load, and pod coverage
Territory Mismatches
Pod tag and CW territory field disagree — notify the CW admin
Needs CW Review
Possible duplicates, naming issues, or unassigned records
People
Company directory & reporting structure
Out Today
Live from the ConnectWise in/out board
Pod Coverage
Active technicians available per pod right now